What does a maintenance plan include?
It includes 24/7 uptime monitoring, automatic backups, security updates, SSL renewal, Core Web Vitals monitoring, on-demand menu updates and periodic reports. Plans differ by guaranteed response time and the volume of menu changes included each month.
What happens if the store goes down at the Friday-night peak?
Monitoring runs 24/7, including weekends and evenings when orders pour in. We get an automatic alert on downtime and step in per your plan’s response time. For stores with high peak volume we recommend the plan with priority intervention.
How often do you back up?
Frequency depends on the plan and how often the menu and orders change. For a more static menu, regular backups are enough; for a store with daily orders we back up more often, so you don’t lose orders or customer data. Backups are stored separately from the store.
Can I request menu changes through maintenance?
Yes. Plans include a volume of monthly changes (products, prices, photos, daily specials). Many changes you can also make yourself via the visual editor; for technical ones or those beyond the included volume, we offer support on request.
Why can’t I just leave the store as it is?
Because software ages. Without updates, security vulnerabilities appear, SSL certificates expire (and the store turns "not secure"), and speed drops. An unmaintained store risks being hacked, going down at the ordering peak or losing Google rankings — costs far higher than maintenance.
Do you maintain stores built by others?
Yes, after an initial audit of the technical state. If the store is built on technology we can maintain safely, we take over. If it has serious structural problems, we recommend the right solution — sometimes a rebuild is cheaper than maintaining a fragile system.